Close all the background running applications on the PC and try to disable the Windows Firewall as well as the Antivirus program.You can also power cycle your device or Wi-Fi router to clear any temporary glitch or refresh the network connectivity.As the particular problem isn’t specific for the only one platform, ensure to always up-to-date with the device firmware and game version.If there is any server downtime or maintenance process is ongoing, make sure to exit the game for a couple of hours and then try playing it. ![]() Next, you can also follow up on the official Genshin Impact Twitter page to know all the latest updates and info regarding server status, announcements, patch notes, etc.First of all, make sure to check out the server status info from the official Genshin Impact forum (miHoYo) whether the game server is down or up.
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